Tickets and Cancellations

Prices vary between cinemas as well as by film, format, seating type, time and day. To see specific cinema pricing please check the individual cinema pages. Online ticket prices may differ to those in cinema. A booking fee may be payable for tickets purchased online.

We want to offer customers a great cinema experience and good value for money. Our prices vary depending on the day and time of the performance, the format of the screening, seating type and from one cinema to another. We regularly review our prices so that we can continue to provide customers with a great choice of films and invest in the latest cinema technology. We believe that our tickets are competitively priced and we also offer promotions and discounts like off-peak tickets, Meerkat Movies and Movies for Juniors.

Ticket prices vary between cinemas because some have higher rent and running costs.

We know how exciting the run up to a big release can be and we will always put details of our films and screening times online as soon as we have them. This means you can usually book tickets for the following week from Monday evening (or Tuesday afternoon if the week contains a Bank Holiday).

On the other hand, if we expect a film to be extremely popular, we may start selling tickets a few weeks before its release

Yes - to find prices or book Senior tickets, please check your local cinemas page.

We offer a range of tickets including Babes in Arms and Family Tickets as well as standard Child and Student tickets. These can be found when booking online on our website or App. If booking in cinema, please enquire at the counter. Please note that prices may differ in cinema.

Children up to and including the age of 14 can use child tickets. 15 to 17 year olds are charged as a student price (proof of age may be required). 18 years and above should purchase adult or student tickets (proof of student status will be required).

Family tickets are fantastic value, as adults pay kids prices! A family ticket is made up of 1 adult ticket and 1 child ticket (child must be aged 14 years or under). If you want to upgrade your experience to our premium formats like 3D, Superscreen, ScreenX, IMAX, 4DX or special seating, you simply pay the uplift on the Family Ticket price. Online booking fees apply.

Please ask in cinema or check our website for details. Family tickets are available at all Cineworld cinemas.

In order to participate in the family ticket deal, both customers covered by the ticket must watch the same film.

We are happy to admit Babes In Arms into a morning or afternoon performance with a U, PG or 12A certification.

The Cinebabies performances are aimed at enabling parents with infants to come and watch movies with us in an environment more suitable for small children than our normal screenings- with the lights to half and the sound at a lower volume than normal, though there is no formal restriction on the age of children allowed to come to the performances. The screenings are primarily aimed at the parents rather than the children and we won't show any films rated higher than 12A.

On Saturday and Sunday mornings and during school breaks, selected cinemas offer special screenings with pre-show entertainment for our younger customers. These screenings are an ideal way to introduce your children to the movies at a bargain price: 2D screenings are priced from £2.50 per ticket. Each adults must be accompanied by children. Please note that films vary between cinemas. Check your local Cineworld page for full listings.

Our staff are legally required to ask for proof that you are old enough to watch an age restricted film if they have any doubt as to your age. In order to prove your age, we require official I.D. that includes a photo and date of birth such as a passport (a photocopy of a passport is accepted) or a driver’s license. We also accept all PASS accredited proof of age cards as well as ID uploaded via the YOTI app. For more information visit: http://www.pass-scheme.org.uk or yoti.com

For online bookings we accept Credit or Debit cards which include: Visa/Delta, Maestro/Switch, American Express and MasterCard. You can also pay via PayPal, Apple Pay or Google Pay.

When making a booking online through the Cineworld website or apps, you will be asked to provide a valid e-mail address. When you have completed your online booking, we’ll send you a confirmation email which will include details of your booking and instructions on how to collect your tickets. To see if your booking has been successful, simply check your email inbox and spam/ junk folders if not received.

If you have registered for a My Cineworld account, your booking will also be saved within your MyCineworld account.

Yes of course. Simply book your tickets online as usual and your confirmation email will contain a QR code. If you show this QR code on your mobile screen or on a print out at drop-box (where your tickets get torn on the way into the screen), a team member will scan your code and you, along with anyone else included in your booking, can walk straight into your screening. E-tickets work with Google Wallet and Apple Pay.

You may still collect printed tickets before your screening at the counter or kiosks if you prefer. If you do so, your mobile-ticket / QR code will no longer work and you will need to use the collected tickets to access your film.

Yes, you do. If you have purchased a concession/student ticket or booked a ticket online using your Unlimited Card, please ensure that you bring your proof of entitlement/Unlimited Card with you to the cinema as you may be required to produce it on entry to the cinema.

It is not possible to alter or amend an existing booking, however if you have a valid My Cineworld account you may cancel your booking up to 2 hours before the performance, provided you made your booking whilst logged in to your My Cineworld account. To cancel your booking simply log in to your account on the website, then select the ‘My bookings’ tab and select the ‘cancel booking’ option at the bottom of the page or if using the app, go to View e-tickets and follow the steps on screen to cancel and re-book your tickets. The original booking fee is non-refundable.

Tickets purchased at the cinema or booked online without using a My Cineworld account will not be refundable. Please see section 7.13 of our Online Terms of Use for more details.

A booking fee is charged to allow us to operate and continue to invest in our remote ticketing channels. There are currently no booking fees on tickets for Unlimited members, CEA carers and some charity screenings.

Booking fees are non-refundable unless screenings are cancelled.

If you have a valid My Cineworld account, you may cancel your booking up to 120 minutes (2 hours) before the performance, provided you made your booking online or via the app whilst logged in to your My Cineworld account.

To cancel your booking simply login to your account on the website, then select the ‘My bookings tab’ and select the ‘cancel booking’ option at the bottom of the page or, if using the app, go to View e-tickets and follow the steps on screen to cancel and re-book your tickets.

Please note you will not be able to cancel your booking once you have collected your tickets at the cinema. It is not possible to amend a booking so if you want to make a change to your booking, just log in to your My Cineworld account, cancel the existing booking and make a new one.

The original booking fee is non-refundable.

Tickets purchased at the cinema or booked online without using a My Cineworld account will not be refundable.

Please see section 7.13 of our Online Terms of Use for more details.

To be eligible for a refund, you must have made your booking whilst logged into your MyCineworld account and cancelled the booking up to 2 hours before scheduled films start time.

Any bookings made as a guest are non-refundable.

No, we don’t. Your ticket will appear as non-collected on our system but no refund will be issued. All tickets are non-refundable unless you have registered for a My Cineworld account and cancel your booking through your My Cineworld account at least 2 hours before the performance time.

If you have booked tickets online and the screening is cancelled by the cinema, our Customer Service team will endeavour to contact you via the email address you used to book your tickets from, with as much notice as possible. They will also arrange to refund you the full booking amount back to your original payment method within 3-5 working days.

If you have booked tickets directly in cinema and you arrive to find your screening has been cancelled, please speak to a member of the team who will refund your booking or swap you into any suitable alternative performance.

Meerkat Movies offers 2 for 1 cinema tickets every Tuesday or Wednesday for a whole year to comparethemarket.com customers. To qualify, all anyone has to do is buy any qualifying product via Compare the Market’s price comparison website. The promotion provides a year’s worth of 2 for 1 cinema tickets for each eligible customer, to use on either a Tuesday or Wednesday each week at participating cinemas.

Once you receive your booking code, bring it to the cinema or book online to obtain your free companion cinema ticket (of equal or lower value) when purchasing a ticket for the same screening. The offer is valid for standard 2D tickets, uplift charges for 3D, 4DX, IMAX, Superscreen and ScreenX will apply to each customer, including the '241' ticket. For more information and full terms, click here.

Simply head to the booking page for the event you wish to see and book your seat as you would with a normal film. Event cinema tickets are usually available much further in advance, so be sure to book ahead to reserve your seat!

Tickets can also be purchased in cinema.

Yes! As a Cineworld Unlimited member you are entitled to a 50% discount on most Event cinema

For live events, no adverts or trailers will be shown, so please ensure you arrive before the advertised start time so that you do not miss the start of the show!

Intervals may be placed in both live and recorded events.

You don't need to print your tickets if you have already booked online, all providing you have your QR code from your email confirmation ready to be scanned on your mobile phone.

If you wish to collect physical tickets, you can either collect these from an ATM inside the cinema or you can pick up your tickets from any till point.

You can find a list of all films screening at your local cinema by visiting the "Whats On" page on our website and app. You can filter choices by film and date as well as the screening type (e.g. 3D, 2D, 4DX, IMAX, Subtitled, Audio Described, etc.)

Cineworld's film listings are usually updated on Monday evenings for the following Friday-Thursday.

Blockbuster films, one day specials and other events may be available to pre-book more than 7 days in advance.

All classification decisions are based on the British Board Film Classification’s published and regularly updated Guidelines. The Guidelines are the product of extensive public consultation, research and the accumulated experience of the BBFC over many years. They reflect current views on film, DVD and video game regulation. For more information, please visit bbfc.co.uk.

Decisions on the weekly film schedule at a particular cinema are made by the Cinema Manager and our Film Buying department, based on the films that are being distributed to us. Each week they assess the popularity and demand of the various films being shown at any given time and then decide on a schedule that is appropriate for customer demand.