Here are the Cineworld terms and conditions, privacy information and legal notices for all the services we provide. They are subject to change and can be updated on a regular basis.
1. Definitions
In these Gift Card and e-Gift Voucher Conditions, the following words have the meanings set out against them:
Conditions: these Gift Card and e-Gift Voucher Conditions, Cineworld’s Online Terms of Use and Cineworld's Terms of Entry;
Cineworld's Terms of Entry: the general terms and conditions of Cineworld for customers' attendance at Cineworld's cinemas, as may be displayed at Cineworld cinemas or on its website under the heading Cineworld Cinema’s Terms of Entry;
Cineworld’s Online Terms of use: the terms of use for customers’ use of the Cineworld web sites at www.cineworld.co.uk and www.cineworld.ie, as displayed on such web sites;
Customer Services Department: 0333 003 3444 (0818 304 204 if calling from the Republic of Ireland); The Customer Services Department of Cineworld: Cineworld Customer Services, 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG, [email protected];
e-Gift Box: a selection of pre-paid codes contained within an email issued by Cineworld (“e-Gift Box Vouchers”) which can be redeemed for such cinema tickets, food and beverages as described in the e-Gift Box email during the relevant validity period (see condition 3.13 below). e-Gift Box Vouchers for cinema tickets may only be redeemed online at www.cineworld.co.uk, or, where the prepayment was made in Euros, only on the Cineworld Ireland Web Site at www.cineworld.ie (not valid for redemption in cinemas. e-Gift Box Vouchers for food and drink can be redeemed in selected Cineworld cinemas in the UK and the Republic of Ireland (not valid for redemption online) and are valid for six months (or 5 years in Ireland).
e-Gift Voucher: any Cineworld prepaid code contained within an attachment to an email issued by Cineworld (but not e-Gift Box Vouchers) which can be used to make purchases during the relevant validity period (see condition 3.19 below) on the Cineworld Web Site www.cineworld.co.uk or, where the prepayment was made in Euros, only on the Cineworld Ireland Web Site at www.cineworld.ie in accordance with these Conditions;
Gift Box: a seasonal gift box containing a selection of pre-paid paper vouchers (“Gift Box Vouchers”) issued by Cineworld which can be redeemed for such cinema tickets, food and beverages as described on the Gift Box Vouchers during the relevant validity period (see condition 3.8 below) in selected Cineworld cinemas in the United Kingdom or, if purchased in Euros, only in Cineworld cinemas in Ireland. Gift Box Vouchers for cinema tickets may be redeemed online on the Cineworld Web Site www.cineworld.co.uk, or, where the prepayment was made in Euros, only on the Cineworld Ireland Web Site at www.cineworld.ie in accordance with these Conditions (booking fees apply. Gift Box Vouchers for food and drink may only be redeemed in cinema (not online).
Gift Card: a pre-paid paper or plastic card voucher (but not Gift Box Vouchers) issued by Cineworld which can be used to make purchases during the relevant validity period (see condition 3.4 below) in selected Cineworld cinemas in the United Kingdom, The Channel Islands and on Cineworld’s Web Site at www.cineworld.co.uk, or where prepayment was made in Euros, only in Cineworld cinemas in Ireland and on Cineworld’s Web Site at www.cineworld.ie in accordance with these Conditions;
Unlimited Gift Box: a gift box containing a leather wallet and a Gift Card issued by Cineworld which has been credited with sufficient value to enable the User to purchase Cineworld’s Unlimited Card and enjoy membership of the Unlimited scheme for 12 months, by redeeming the Gift Card during the validity period (see clauses 3.3 and 3.4 below) at www.cineworld.com/unlimited (separate terms and conditions will apply to the Unlimited Cards which can be found at www.cineworld.co.uk/terms). The User would be required to make a supplementary payment at the time of redemption of the Gift Card if purchasing the Unlimited West End Card or where the price of the Unlimited Card has been increased following the date of purchase of the Unlimited Gift Box. All terms and conditions for Gift Cards shall apply to the Gift Card contained in the Unlimited Gift Box so, alternatively, the Gift Card may be used to make purchases of cinema tickets, food and drink in accordance with clause 3.1 during the relevant validity period (see condition 3.4 below);
Unlimited e-Gift voucher: an e-Gift Voucher issued by Cineworld which has been credited with sufficient value to enable the User to purchase Cineworld’s Unlimited Card and enjoy membership of the Unlimited scheme for 12 months, by redeeming the e-Gift voucher during the validity period (see clauses 3.18 and 3.19 below) at www.cineworld.com/unlimited (separate terms and conditions will apply to the Unlimited Cards which can be found at www.cineworld.co.uk/terms) (“Unlimited e-Gift Voucher”) . The User would be required to make a supplementary payment at the time of redemption of the e-Gift voucher if purchasing the Unlimited West End Card or where the price of the Unlimited Card has been increased following the date of purchase of the Unlimited e-Gift voucher. All terms and conditions for e-Gift vouchers shall apply to the Unlimited e-Gift voucher so, alternatively, the Unlimited e-Gift voucher may be used to make purchases of cinema tickets, food and drink in accordance with clause 3.16 during the relevant validity period (see clause 3.19);
"Transaction Value": the value of any cinema tickets, merchandise, food and beverages and/or an Unlimited card purchased with the Gift Card or e-Gift Voucher;
we/us/our/Cineworld: (i) Cineworld Cinemas Limited if you are a UK or Channel Islands resident or (ii) Adelphi Carlton Limited (trading as Cineworld Cinemas) if you are resident in the Republic of Ireland;
User: anyone who has access to the Gift Card (and pin where applicable), e-Gift Voucher (and pin where applicable),one or more Gift Box Vouchers or one or more e-Gift Box Vouchers;
you/your/yours: the person to whom the Gift Card, Gift Box or e-Gift Voucher is issued.
2. General
2.1 The Conditions apply to the purchase and use of all Gift Cards, Gift Boxes, e-Gift Boxes and e-Gift Vouchers and by purchasing the Gift Card, Gift Box, e-Gift Box or e-Gift Voucher you agree to be legally bound by the Conditions. By using the Gift Card, e-Gift Voucher, any Gift Box Vouchers and any e-Gift Box Vouchers the User will be deemed to have accepted these Conditions. We have the right to amend or vary these Conditions from time to time at our sole discretion but changes will not apply retrospectively.
3. Use of Cineworld Gift Cards, Gift Boxes and e-Gift Vouchers
Gift Cards
3.1 The Gift Card is valid for use in Cineworld’s cinemas in the UK and The Channel Islands or on the Cineworld Web Site at www.cineworld.co.uk or, where pre-payment was made in Euros, only in Cineworld cinemas in the Republic of Ireland and at www.cineworld.ie. The value on the Gift Card can be used towards payment for the purchase of cinema tickets, food and beverages, merchandise or an Unlimited card in Cineworld cinemas and towards payment for the purchase of cinema tickets or an Unlimited card online. Gift Cards may not be used to purchase other Gift Cards or e-Gift Vouchers.
3.2 You may give the Gift Card to anyone else to use but the Gift Card may not be re-sold. Please make sure that you and/or the recipient keep the Gift Card safe as anyone who presents the Gift Card or has access to the Gift Card number and PIN will be able to redeem it.
3.3 Where the value on the Gift Card is less than the total Transaction Value, the User will be required to make up the difference in price (if redemption is on one of our web sites such payment will need to be by credit, debit, or charge card but may not be made using other Gift Cards or e-Gift Vouchers).
3.4 Gift Card validity period: The Gift Card shall be valid for 24 months (or 5 years in Ireland) from the date of purchase or, if later, the date of the last card payment or top-up made. Once the entire balance has been used and no top up has been made within 30 days from that date, the gift card will be deactivated and will not be re-usable. Any balance unused in this 24 month period (or 5 year period in Ireland) will be cancelled and no refund will be given.
3.5 When the Gift Card is used the amount of the Transaction Value will be deducted from the balance on the Gift Card. The remaining Gift Card balance will be displayed on the receipts issued when the User uses the card to make a purchase. The balance may also be checked in our cinemas at any till point or online at www.cineworld.co.uk/gifts or www.cineworld.ie/gifts (if in Euros).
Gift Boxes
3.6 Gift Box Vouchers are valid for use online or in Cineworld’s cinemas in the UK and Ireland. Gift Box Vouchers may only be redeemed for the specific type of cinema ticket or food and/or beverage item described on the face of the relevant voucher and may only be used once. Gift Box Vouchers may not be exchanged for any other vouchers or items or be used in conjunction with any other offer or promotion.
3.7 You may give the Gift Box to anyone else to use but neither the Gift Box nor the Gift Box Vouchers may be re-sold. Please make sure that you and/or the recipient keep the Gift Box (and the Gift Box Vouchers) safe as anyone who presents the Gift Box Vouchers will be able to redeem them. No refunds or replacement vouchers will be issued to you or the User if the Gift Box Vouchers are lost or stolen.
3.8 Gift Box Vouchers validity period: Gift Box Vouchers are valid for the period stated on the face of the relevant Gift Box Voucher, namely a 6 month period from 26 December in the year of purchase until 30 June of the following year (or a 5 year period in Ireland from 26 December in the year of purchase). Any Gift Box Vouchers not used within this time period will be cancelled and no refund or alternative vouchers will be provided.
3.9 To redeem a Gift Box Voucher in the cinema the User must present the relevant Gift Box Voucher at the selected Cineworld cinema box office (for cinema tickets only) or at the Snacks Counter (for cinema tickets, food and beverages). On issue of the relevant cinema tickets and collection of the food and drink items the Gift Box Vouchers will be retained by us and cancelled. Gift Box Vouchers may be redeemed online (for cinema tickets only) at www.cineworld.com by entering the 17 digit e-code underneath the QR code on the front of the voucher. When booking online using the e-code (i) credit/debit card information must be provided (for processing purposes) and (ii) a booking fee per person for whom a seat is booked will apply. Customers who do not wish to pay the fee can exchange this voucher for a ticket in person at the cinema box office.
3.10 Gift Boxes are an offer which Cineworld may make available from time to time at its discretion. Gift Boxes are sold on a first come first served basis and, therefore, are subject to availability. Cineworld reserves the right to refuse orders for Gift Boxes. Cineworld will endeavour to supply all food and drink items specified on the relevant Gift Box Vouchers, but reserves the right to substitute the food and drink items with alternative products of an equivalent or greater value where not available.
e-Gift Boxes
3.11 e-Gift Box Vouchers for cinema tickets are valid for use online at www.cineworld.co.uk, or, where the prepayment was made in Euros, only on the Cineworld Ireland Web Site at www.cineworld.ie. e-Gift Box Vouchers for food and drink may only be used in cinemas not online. e-Gift Box Vouchers may only be redeemed for the specific type of cinema ticket or food and/or beverage item described in the e-Gift Box email and may only be used once. e-Gift Box Vouchers may not be exchanged for any other vouchers or items or be used in conjunction with any other offer or promotion.
3.12 You may give the e-Gift Box to anyone else to use but neither the e-Gift Box nor the e-Gift Box Vouchers may be re-sold. Please make sure that you and/or the recipient keep the e-Gift Box (and the e-Gift Box Vouchers) safe as anyone who has access to the e-Gift Box Voucher pre-paid codes will be able to redeem them. No refunds or replacement vouchers will be issued to you or the User if the e-Gift Box Vouchers are lost or stolen.
3.13 e-Gift Box Vouchers validity period: e-Gift Box Vouchers are valid for the period stated in the e-Gift Box email, namely a 6 month period from 26 December in the year of purchase until 30 June of the following year (or a 5 year period in Ireland from 26 December in the year of purchase). Any e-Gift Box Vouchers not used within this time period will be cancelled and no refund or alternative vouchers will be provided.
3.14 To redeem an e-Gift Box Voucher for cinema tickets, the User must make a booking online at www.cineworld.co.uk, or, where the prepayment was made in Euros, only on the Cineworld Ireland Web Site at www.cineworld.ie and enter the relevant e-Gift Box Voucher code where prompted (please see Condition 5 (Online Ticket purchases) of the Cineworld Website Terms of Use for more details). To redeem an e-Gift Box Voucher for food or drink and to collect the items the User will need to present the e-Gift Box email (containing the QR code) at the Snacks Counter in the cinema either on their mobile phone or on a paper print out for scanning by a Cineworld staff member. On issue of the relevant cinema tickets and collection of the food and drink items the e-Gift Box Vouchers will be cancelled.
3.15 e-Gift Boxes are an offer which Cineworld may make available from time to time at its discretion. e-Gift Boxes are sold on a first come first served basis and, therefore, are subject to availability. Cineworld reserves the right to refuse orders for e-Gift Boxes. Cineworld will endeavour to supply all food and drink items specified in the e-Gift Box email, but reserves the right to substitute the food and drink items with alternative products of an equivalent or greater value where not available.
e-Gift Vouchers
3.16 The e-Gift Voucher is valid for use on Cineworld’s Web Site at www.cineworld.co.uk, or, where the prepayment was made in Euros, only on the Cineworld Ireland Web Site at www.cineworld.ie. The value on the e-Gift Voucher may be used towards payment for the purchase of cinema tickets (and any applicable booking fees, see clause 3.22 below) and/or an Unlimited card sold on the above Web Sites. e-Gift Vouchers may not be used to purchase other e-Gift Vouchers or Gift Cards or to make purchases in any Cineworld cinemas.
3.17 You may give the e-Gift Voucher to anyone else to use but the e-Gift Voucher may not be re-sold. Please make sure that you and/or the recipient keep the e-Gift Voucher safe as anyone who has access to the e-Gift Voucher prepaid code and PIN will be able to redeem it.
3.18 Where the value on the e-Gift Voucher is less than the total Transaction Value, the User will be required to make up the difference in price by making an online payment using a debit, credit or charge card (but not another e-Gift Voucher or Gift Card).
3.19 e-Gift Voucher/Unlimited e-Gift Voucher validity period: The e-Gift Voucher/Unlimited e-Gift Voucher shall be valid for 12 months (or 5 years in Ireland) from the date of purchase or if later the date of the last transaction made. Any balance unused in this 12 month period (or 5 year period in Ireland) will be cancelled and no refund will be given.
3.20 When you use the e-Gift Voucher the amount of the Transaction Value will be deducted from the balance on the e-Gift Voucher. The remaining e-Gift Voucher balance will be displayed on screen and can be checked online at www.cineworld.co.uk/giftcards.
Gift Cards, Gift Boxes, e-Gift Boxes and e-Gift Vouchers
3.21 By purchasing a Gift Card, Gift Box, e-Gift Box or e-Gift Voucher you are expressly requesting that you and/or a User is able to immediately start using the Gift Card, Gift Box Vouchers, e-Gift Box Vouchers or e-Gift Vouchers from the date of receipt of our email confirming acceptance of your order.
3.22 When a Gift Card, e-Gift Voucher or Gift Box voucher is used to make a purchase online or an e-Gift Box Voucher is redeemed online, the User will need to enter details of a debit, credit or charge card for identification and processing purposes. Where cinema tickets are booked online and paid for using a Gift Card, e-Gift Voucher or Gift Box voucher a booking fee for each person for whom a seat is booked will usually apply. Please see Cineworld’s Website Terms of Use for further details.
3.23 When a Gift Card, e-Gift Voucher or Gift Box voucher is used to make a purchase online, or an e-Gift Box Voucher is redeemed online, the User will need to collect their cinema tickets at their chosen Cineworld cinema by presenting (i) the booking reference issued in the email from Cineworld confirming completion of the online transaction or (ii) the payment card used in connection with such online purchase. Alternatively, where e-ticketing is available for a particular booking, the User may use the e-ticket attached to the email confirmation of booking (“e-ticket”) and use that e-ticket in the chosen Cineworld cinema as their cinema ticket (please see Condition 5 (Online Ticket Purchases) of the Cineworld Website Terms of Use for more details).
3.24 Gift Cards, Gift Box Vouchers, e-Gift Box Vouchers and e-Gift Vouchers may not be exchanged for cash.
3.25 Defaced, illegible, or photocopied Gift Cards or Gift Box Vouchers will not be accepted.
3.26 The Gift Card, Gift Box Vouchers, e-Gift Box Vouchers or e-Gift Voucher does not entitle the User to preferential treatment over other Cineworld customers for the purchase of cinema tickets, merchandise, food and beverages and/or the Unlimited card, access to cinemas or otherwise.
3.27 The Gift Card, Gift Box Vouchers, e-Gift Box Vouchers or e-Gift Voucher does not entitle you to any credit or other form of financial accommodation.
3.28 Other taxes or costs may exist in relation to the Gift Card, Gift Box Vouchers, e-Gift Box Vouchers or e-Gift Voucher that are not imposed by us.
3.29 The number, location and availability of Cineworld cinemas in any area are subject to change. A list of current Cineworld cinemas is available from www.cineworld.com or on written request to the Customer Services Department enclosing a stamped self-addressed envelope.
4. Cancellation rights
4.1 You may cancel your purchase of the Gift Card, e-Gift Voucher or Unlimited e-Gift voucher and claim a refund at any time up to fifteen (15) calendar days from (and including) the day on which you receive our email confirming acceptance of your order (the "Cancellation Period"). If the Gift Card, e-Gift Voucher or Unlimited e-Gift voucher has been used before your cancellation has been processed you will only receive a refund of the balance remaining on the Gift Card, e-Gift Voucher or Unlimited e-Gift voucher at that time.
4.2 You may cancel your purchase of the Gift Box, e-Gift Box or Unlimited Gift Box and claim a refund at any time up to fifteen (15) calendar days from (and including) the day on which you receive our email confirming acceptance of your order (the "Cancellation Period"). If any of the Gift Box Vouchers, e-Gift Box Vouchers or Gift Card within the Unlimited Gift Box have been used before your cancellation has been processed the amount refunded will be reduced to reflect such usage. If you asked us to send the Gift Box or Unlimited Gift Box to you by Recorded Delivery 1st class post, then the premium paid for such postage will be deducted from the amount refunded to you.
4.3 If you wish to cancel your purchase of a Gift Card, Gift Box or Unlimited Gift Box, please send it by registered post to the Customer Services Department enclosing the Gift Card, Gift Box or Unlimited Gift Box (including the relevant Gift Box Vouchers, Gift Card and Leather wallet) with your written request to cancel. It is your responsibility to return the Gift Card, Gift Box or the Gift Card and leather wallet contained in the Unlimited Gift Box to us immediately in the same condition in which it was received, at your own cost and risk. If you fail to do so a reasonable amount equivalent to the value of the relevant items (in particular the leather wallet) will be deducted from the amount refunded to you. If you wish to cancel your purchase of an e-Gift Voucher, e-Gift Box or Unlimited e-Gift Box please write to, email or call the Customer Services Department stating the e-Gift Voucher code or the e-Gift Box Voucher codes and your wish to cancel. If you would like to use our template cancellation form it is available to download on our website at www.cineworld.com/terms.
4.4 Once the Cancellation Period has expired you will not be able to cancel your purchase of the Gift Card, Gift Box, Unlimited Gift Box, e-Gift Box, e-Gift Voucher or Unlimited e-Gift Voucher or claim a any refund in that respect.
5. Defective Gift Cards, e-Gift Vouchers and Gift Box Vouchers
5.1 If the Gift Card is defective, you must return it to the Customer Services Department as soon as possible for a free replacement. If the e-Gift Voucher code, Gift Box Voucher code or an e-Gift Box Voucher code does not work, you must contact the Customer Services Department by phone or email as soon as possible so the e-Gift Voucher code, Gift Box Voucher code or e-Gift Box Voucher code can be cancelled and a new e-Gift Voucher code, Gift Box Voucher code or e-Gift Box Voucher code may be issued to you. Our liability in such cases is limited to replacement of the defective Gift Card or issue of a new e-Gift Voucher code, Gift Box Voucher code or e-Gift Box Voucher code to the same value of the outstanding balance on the original Gift Card or e-Gift Voucher, Gift Box Voucher code or e-Gift Box Voucher at the time of replacement.
6. Questions and complaints
6.1 Any questions or complaints you may have in relation to the Gift Card, Gift Box , e-Gift Box or e-Gift Voucher should be directed to the Customer Services Department.
6.2 No other out of court complaint or redress system or compensation scheme exists in relation to the Gift Card, Gift Box, e-Gift Box or e-Gift Voucher.
7. Liability
7.1 Except as expressly provided in the Conditions, all warranties, conditions or other terms in favour of you or the User implied by Statute or common law are excluded to the fullest extent permitted by law.
7.2 Nothing in the Conditions is intended nor shall it be construed to limit our liability for fraud or death or for personal injury caused by our negligence.
7.3 We shall in no circumstances be liable if one or several Cineworld cinemas are closed permanently or temporarily or if a Cineworld website is unavailable, for whatever reason or if a particular film or item of merchandise, food or beverage is not available for whatever reason.
7.4 We shall not be liable to you or the User by reason of any failure or delay in performing any of our obligations in relation to the Gift Card, Gift Box, Gift Box Vouchers, e-Gift Box, e-Gift Box Vouchers or e-Gift Voucher under the Conditions if the failure or delay was due to any cause beyond our reasonable control.
7.5 We shall not be liable to you or the User in respect of any indirect or consequential loss, damage, costs or expenses or other claims for consequential compensation whatsoever which arise out of or in connection with the Gift Card, Gift Box, Gift Box Vouchers, e-Gift Box, e-Gift Box Vouchers or e-Gift Voucher.
7.6 Our liability to you or the User shall not exceed the amount paid by you for the Gift Card, Gift Box, e-Gift Box or e-Gift Voucher.
7.7 We shall not be liable to you or the User in the event of loss, theft, unauthorised use or re-sale of any Gift Card, e-Gift Voucher, Gift Box or Gift Box Voucher, e-Gift Box or e-Gift Box Voucher.
8. Information provided
8.1 You must ensure that the information you provide ("Personal Information") is accurate and complete. You acknowledge that Cineworld is entitled to handle any personal information that you supply when purchasing a Gift Card, Gift Box, e-Gift Box or e-Gift Voucher in accordance with our Privacy Policy, which forms part of these Conditions.
9. Invalidity/Unenforceability
9.1 If any part of the Conditions is found by a court or any competent authority to be invalid, unlawful or unenforceable then such part shall be severed from the remainder of the Conditions which shall continue to be valid and enforceable to the fullest extent permitted by law.
10. Governing law and jurisdiction
10.1 We will only write and communicate with you in English.
10.2 English law governs these Conditions and all aspects of our relationship, unless your address you give us when purchasing the Gift Card, Gift Box, e-Gift Box or e-Gift Voucher is in Scotland, when Scottish law applies or in the Republic of Ireland, when Irish law applies.
11. Status
11.1 Cineworld Cinemas Limited (company registered number 01915767, registered office 8th Floor Vantage London, Great West Road, Brentford, TW8 9AG) operates cinemas in the United Kingdom and the Channel Islands with VAT number 606197048.
11.2 Adelphi Carlton Limited, trading as Cineworld Cinemas (registered number 7640, registered office 5th Floor, Block E, Iveagh Court, Harcourt Road, Dublin 2, Republic of Ireland with VAT number 8B41247E) operates cinemas in the Republic of Ireland.
Issue 12/22
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